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How do I delete my account?
We understand that there are several reasons for requesting an account to be deleted.
Since our games are Free-to-Play, there is no need to cancel or to delete an account. You will at no point be charged for keeping an account open.
We need to verify that you are the original account owner before we will be able to delete your account.
If you still wish to proceed with the deletion of your account, please send us the following information by opening a new ticket:
A brief explanation as to why you would like to have your account deleted
Name of your ISP (Internet Service Provider) at the time of registration
IP location at time of registration (City name)
If applicable - Visual data concerning all your financial transactions with Wargaming.net (Please submit on-line banking transaction screenshots only, from PlaySpan (UltimatePay) or PayPal. We do not consider screenshots of email notifications.) We only need to see the Gold or Gift Shop purchases (amount, date, payment method and if possible a transaction number), please feel free to black out all other information.
Once we receive all the information needed to authenticate you as the original owner of the account, we can begin the deletion process.
It may take up to 14 business days to complete the account deletion after you have confirmed ownership of the account.
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